BVC Logistics, India’s secure logistics player announced the success of its customers to adopt WhatsApp as the primary medium for executing secure logistics. The pilot project was rolled out a few months ago and has successfully managed to help more than 250 businesses to completely switch to Whatsapp & eliminate email as the channel of communication.
The BVC bot on WhatsApp has increased the efficiency of jewellers for their pickups, pricing and service information. Pickups are automated for existing customers via BVC Bot and jewellers who seek secure logistics solutions are guided through by BVC’s automated bot to connect to the right person in 3 clicks which converts several hours & days of waiting time to seconds.
BVC has announced that soon, BVC will add multiple features to its WhatsApp channel and will become a channel for the industry to know government policy changes, import duty related changes, logistics real-time information and much more.
Group CEO, BVC Logistics, Bhavik Chinai said, ”We’re delighted to announce the enhancement of our renowned customer support, reducing wait time from hours to seconds. This is simply the start of innovation in our customer happiness initiatives with several more in the pipeline. We continue on our path of making shipping the competitive advantage of 30,000 customers.”
BVC Logistics (BVCL) is a distinguished market leader in providing Secure Logistics for the Diamond & Jewellery value chain. Headquartered in Mumbai, India, the 60+ year old establishment handles the logistics of over 50% of India’s import & export, and domestic gems & jewellery.
Founded in 1960, BVCL has its presence across India and has offices in Singapore & Hong Kong, offering safe transportation of high value goods to 20,000+ trusted customers spread over 130 countries and 10,000+ pin codes in India. With an employee strength of 1500+, BVCL is on a mission to set global benchmarks in stakeholder satisfaction, while building the future of the jewellery value chain.
For over 60 years, BVCL has pioneered & achieved global recognition with a remarkable team and enduring commitment towards sustainability.
