Frequently Asked Questions

Manufacturers, exporters, wholesalers, retailers, D2C jewellery brands, and exhibition participants — anyone in the gems and jewellery trade who needs to move high-value goods internationally.

BVC moves high-value gems and jewellery shipments from India to 130+ countries, covering every major global trade hub through our secure global network and the BVC Brink's alliance.

BVC is purpose-built for high-value jewellery and gems — combining armoured transport, chain-of-custody documentation, 100% insurance, customs and restricted-licence support and live tracking, all backed by 65+ years of secure-logistics expertise and the Brink's global network.

Reach out through the contact form or our toll-free number 1800-123-2711, and a BVC specialist will connect with you to understand your requirements and set up a secure, insured logistics plan for your business.

Yes. BVC provides end-to-end import and export support — including documentation assistance and customs brokerage — so your shipments clear customs smoothly and remain compliant at every border.

Every shipment's status is updated at every touchpoint and managed by our team, who keep you informed at each stage. With 100% door-to-door insurance cover and dedicated coordination, your goods stay protected and accounted for from pickup to final delivery.

Our partnerships with FedEx, DHL and UPS are designed to reduce turnaround time for valuable shipment deliveries. Typical international delivery is around 7 days, planned according to the destination, airline schedules, and carrier routing.

Most global couriers will not accept gems and jewellery cargo directly, or apply tight value limits. BVC's integrations let businesses ship insured high-value consignments through FedEx, DHL and UPS networks under a single contract — with BVC supporting with preparation, documentation, customs, and insurance.

BVC supports shipments with declared values up to $50,000, with door-to-door insurance coverage up to $25,000. Higher coverage is structured on request, depending on the contents and the destination corridor.

Yes. BVC prepares export documentation and invoicing, and handles customs clearance at origin before the shipment enters the carrier network. The business is not required to coordinate paperwork or clearances directly with the carrier.

Through BVC's carrier integrations, diamonds and jewellery cargo are accepted on FedEx, DHL and UPS routes — a category these carriers typically restrict for direct shippers. BVC packs, seals, and tags each consignment to industry standards before handover.

Live tracking is shared through the chosen carrier's tracking portal and BVC's own system. The business gets end-to-end visibility from pickup through international transit and final-mile delivery at the destination.

You may connect directly to dedicated branch customer service for any further assistance via the link below.

BVC's domestic logistics network spans 12,000+ pincodes across 600+ Indian cities — from metros to tier-2 and tier-3 towns. Whether you need ValSHIP for B2B jewellery shipments, eSHIP for e-commerce last-mile, or dedicated vehicles for exclusive routes, the same nationwide infrastructure carries every consignment under one chain of custody.

Yes. Every domestic movement BVC handles — ValSHIP, eSHIP, ExhibiSHIP, dedicated vehicles or fulfilment — is moved under insured transit cover sized to the declared value of the consignment. Insurance certificates and full chain-of-custody documentation are issued for every shipment, with cover built into the cost of the service.

Sign up with KYC on BVC Universe (web or app), top up your prepaid wallet or use credit balance, book a shipment and schedule a pickup as per your convenience. For larger or recurring shipments, talk to our sales team for custom contracts, dedicated vehicles, and fulfilment storage.

Every BVC shipment is trackable end-to-end on the BVC Universe app and web portal — from pickup at origin, through transit waypoints, to final delivery and POD. Customer support is available 24/7 if you need an update on a live consignment, and SMS or email alerts can be enabled for key milestones.

Standard operations follow regular business days. Special transport on Sundays and holidays can be arranged with prior approval and may carry additional charges — particularly for high-value jewellery, bullion and exhibition cargo where time-sensitivity is critical.

A Secure Fulfilment Centre is a dedicated BVC facility where your inventory is safely stored, managed, and dispatched as per your shipment requirements. It ensures secure handling, accurate inventory management, and timely delivery — with item-level audit trails on every SKU and 24×7 surveillance across the vault floor.

BVC operates secure fulfilment centres across 60+ cities in India, anchored in the major jewellery and bullion hubs — Mumbai, Delhi, Chennai, Bengaluru, Hyderabad, Kolkata, Ahmedabad, Surat, Jaipur, Cochin and more. We aim to open additional centres as our customers expand into new geographies.

Yes, you can store inventory in our SFC and ship the same day, subject to storing time and pickup cutoff window. In the past we have completed the inbound process in the morning, stored inventory and dispatched products the same day upon prior requests. We offer flexible pickup schedules to match customer requirements.

Operational hours vary by location. Typically, BVC SFCs operate during standard business hours (9:00 AM to 9:00 PM, six days a week) for inbound and outbound movements, while the vault remains under 24x7 surveillance regardless of operating hours. Extended hours can be arranged for pre-scheduled shipments, as well as during festival seasons and exhibition peaks.

Charges depend on stored value, duration, SKU count, and the level of fulfilment service you opt for (pure vaulting, vaulting with order processing, vaulting with distribution plus outbound shipping). For exact pricing, please connect with us via contact form or toll-free or WhatsApp.

Yes. We offer storage insurance for inventory stored within the SFC based on its declared value, along with all-risk door-to-door insurance for outbound shipments. Our team will guide you through the declaration process and help you choose the appropriate insurance coverage during onboarding.

Every SFC customer is assigned a dedicated Account Manager who is your single point of contact for inbound, outbound, inventory reconciliation, audit reporting, and escalations. You also get 24x7 access to BVC Universe - our digital platform - to track every shipment, download documents, and generate reports directly.

BVC has been an expert customs broker since 1960, specialising in the end-to-end clearance of high-value imports and exports, including gold jewellery, diamonds, precious and semi-precious stones, dore bars, bullion, and luxury cargo. Our services cover documentation support, ICEGATE filings, customs coordination at major Indian airports, post-clearance carting, and duty drawback or bonded warehouse handling, wherever required.

Typically a commercial invoice, packing list, shipper KYC, the importer / exporter's IEC and AD code, the airway bill or bill of lading, certificate of origin and any restricted-licence or destination documents required. BVC's consultants guide and verify each shipment's paperwork so it clears the first time, with no re-filing.

Call BVC immediately — our 24/7 customs desk takes the case from there. We coordinate directly with the customs officer, file any clarifications or additional documents, arrange physical examination if needed, and escalate within the customs hierarchy where genuine delays occur. Most holds caused by documentation errors are released within hours once BVC takes over the file.

For high-value gems and jewellery shipments where BVC is the broker, the standard turnaround is within 3 hours from filing to release — provided documentation is in order and goods are ready for examination. For new exporters who first need KYC registration and AD-code integration with ICEGATE, BVC gets the business export-ready within 7 working days.

Yes. BVC is licensed for both import and export brokerage, and operates at every major Indian international airport and port cargo terminal. Whether you're importing dore bars, gold jewellery or diamonds, or returning hallmarked jewellery, or exporting B2B consignments, hand-carry, exhibition cargo or wedding jewellery, the same BVC team handles your shipments end-to-end.

No — customs brokerage is built into BVC's international shipping services. The same accountable contract covers pickup, secure transit, customs filing, clearance and final delivery at destination. You get a single point of contact for the whole chain, with no handoffs between a shipping company and a separate broker.

A Free Trade and Warehousing Zone (FTWZ) is a special economic area where imported goods can be stored, displayed and distributed without paying customs duties upfront. Duties are only triggered when goods enter the Indian domestic market — making it a highly efficient model for global luxury and jewellery brands managing inventory in India.

BVC's FTWZ Service Unit is built for high-value, sensitive cargo — gold and diamond jewellery, gemstones, watches, bullion and other luxury goods that need vault-grade security, climate-controlled handling and full chain-of-custody documentation.

Yes. Our FTWZ includes dedicated viewing centres where international brands can hold appointment-based showcases for Indian retailers, distributors and HNI buyers — all without the goods being formally imported into the domestic market.

Every BVC FTWZ vault is monitored 24×7 with CCTV, biometric access controls, armed security and tamper-evident sealing. Inventory is fully insured at declared value and reconciled with chain-of-custody documentation at every movement.

Unsold inventory can be re-exported out of India directly from the FTWZ without ever being cleared into the domestic market — which means no customs duty is paid on goods that don't sell. See our FTWZ Returning Unsold Inventory solution for the full workflow.

FTWZ storage is priced by volume, value-band and the services you opt into (storage, viewing, distribution, returns). A BVC specialist will scope your inventory profile and share a structured quote — reach out via the contact form and we'll come back with a costed plan.

BVC operates secure vault facilities across 60+ cities in India, offering storage for jewellery, bullion, and precious metals — with 24/7 security, insurance coverage, and tamper-evident protocols.

BVC offers flexible storage durations — overnight, short-term (up to 30 days) and long-term (beyond 30 days). Each option is designed around the operational rhythm of jewellers, bullion dealers and high-value businesses, with full insurance coverage and documented chain-of-custody throughout.

Our nationwide vault network spans 60+ cities across India, covering every major jewellery and bullion trading hub so you can store stock close to your point of sale, hallmarking centre or exhibition venue.

Yes. BVC's vaults are ideal for between-show storage — collections can be checked in directly after an exhibition closes and held securely until the next venue or pickup, with insured movement between vault and exhibition floor handled by the BVC team.

Yes. Partial withdrawals are fully supported — you can request specific items from your stored inventory at any time, and our team will arrange secure handover or onward delivery, with the remaining stock staying under vault custody and insurance.

BVC operates a nationwide secure bullion logistics network connecting refineries, bullion dealers, and jewellery manufacturers across India. Every movement uses high-security vehicles, trained personnel, and full chain-of-custody documentation.

Yes. BVC manages every stage of the bullion supply chain — dore bar imports at airports, secure transport to refineries, refined bullion movement to jewellery manufacturers and bullion dealers, and old gold pickup back to the refinery. A single accountable partner, a single chain of custody, and one set of documents from origin to destination — with insurance and compliance handled end to end.

Yes. Every bullion shipment moved with BVC is fully insured, with coverage structured around the declared value of the consignment. Insurance protects you against loss, theft, or damage in transit, and is built into the cost of the service so there are no hidden gaps. Certificates of insurance and full documentation are issued for every movement.

BVC moves bullion under proper tax invoices, e-way bills and statutory documentation as applicable, so every shipment is fully GST-compliant and audit-ready. Our team helps coordinate documentation between the consignor and consignee, ensures correct HSN classification, and maintains digital records — making it easy for bullion dealers to reconcile movements with their books and stay compliant.

Informal networks like angadias operate without insurance, without chain-of-custody documentation, and without GST-compliant paperwork — which exposes bullion dealers, refineries and manufacturers to financial loss, tax-compliance issues, and zero recourse if a shipment goes missing. BVC replaces that risk with insured, tracked, documented and regulated bullion logistics — purpose-built for India's precious-metals supply chain.

Yes. By RBI mandate, every gram of digital gold sold in India must be backed by an equal amount of physical gold stored in a certified vault inside India.

Yes. All bullion moves through BVC's insured, chain-of-custody logistics system built specifically for precious metals — not standard courier infrastructure.

BVC handles the full physical infrastructure — bullion procurement, secure transport, vault storage, inventory management, and customer delivery — so you can launch your digital gold product without managing any of the physical operations yourself.

Yes. BVC is specifically designed for bullion providers who need a secure, audited, compliant physical layer behind their digital gold business.

Reach our team via toll-free number 1800 123 2711 or through the Get In Touch button on this page. We'll connect you with our digital gold operations team directly.

It's a scheduled, dedicated pickup and drop service — BVC collects jewellery from your store or workshop, delivers it to the hallmarking centre or gem lab, and brings the certified stock back the same cycle.

Yes. Daily milk run cadence is supported for jewellers with consistent hallmarking volume. The route, pickup window and lab sequence are agreed during onboarding so your team always knows exactly when collection and delivery will happen.

Yes. Beyond BIS hallmarking centres, we run secure pickups and deliveries to the major gem and diamond grading labs — including GIA, IGI and SGL — with the same chain-of-custody documentation and insurance cover as our hallmarking runs.

Yes. Every milk run shipment carries full transit insurance for the declared value of your jewellery — covering pickup, lab handover, return leg and final reconciliation at delivery.

Routes are designed around your network. A single milk run can sequence multiple jeweller stores, workshops and labs in one cycle — we plan the route so transit time stays tight and turnaround on certified inventory stays predictable.

A delivery challan listing the pieces sent is standard. Our team handles the rest.

Fine art requires museum-grade packing, shock-resistant crating, climate protection, trained art handlers and documented chain-of-custody throughout — none of which standard courier or cargo provides. BVC ArtSHIP is built specifically for paintings, sculptures and high-value collectibles.

Yes. BVC ArtSHIP covers domestic pan-India movement across 12,000+ pincodes and international shipping with full customs documentation support, insurance and coordination with overseas partners.

Absolutely. We coordinate pickup directly from the auction house, apply museum-grade packing, transport with insured trained handlers and complete white-glove installation at your home — including hanging, lighting alignment and condition reporting.

Every ArtSHIP movement can be covered with comprehensive insurance based on declared value. Our team helps assess the right cover, prepares condition reports at pickup and handover, and supports claims if ever required.

Yes. ArtSHIP Secure Storage offers climate-aware vault facilities for between-exhibition, post-auction or long-term storage — with continuous monitoring, restricted access and insured custody throughout.

Yes. Every ArtSHIP shipment is assigned a dedicated Art Logistics Manager who coordinates packing, transit, customs (where applicable), delivery and installation — and is reachable 24×7 throughout the journey.

BVC provides end-to-end security across all our logistics operations — including armed security personnel for high-value movements, trained guards at Viewing Centres and vaults, security escorts for Dore bar and bullion transport, and access control at all secure facilities.

Yes. BVC deploys professionally trained armed security personnel with every high-value cargo movement — diamonds, jewellery, bullion and precious metals — providing on-ground protection through the entire route from pickup to final delivery.

All BVC vault and branch facilities operate with 24/7 CCTV surveillance, biometric access control, restricted entry zones, multi-layer authentication, and round-the-clock armed guarding. Only authorised, verified personnel can access areas where high-value cargo is handled or stored.

Yes. Our security teams are trained specifically for the gems, jewellery and bullion trade — covering chain-of-custody protocols, handover verification, tamper-proof packaging standards, threat assessment and emergency response. Every guard goes through specialised BVC training before being deployed on high-value routes.

All BVC representatives carry verified company ID. For window pickup and delivery, an email confirmation from the billing customer along with the docket number and authorised person's ID proof is required.

Every BVC vehicle has a direct panic button linked to our 24/7 control room. Activation triggers an immediate coordinated emergency response — control room dispatch, route lock-down via remote engine immobiliser, contact with local authorities, and insured cargo recovery. Pre-dispatch risk assessments and contingency plans are already in place for every route across India.