We manage vault storage, inter-vault transfers, and customer redemption delivery for digital gold and silver platforms across India — protecting the physical foundation of your digital business.
Understanding Digital Gold Logistics
Every gram of gold a customer buys on a digital platform must exist — physically, in a vault, under documented custody, ready to be delivered the moment the customer asks. The entire credibility of a digital gold business rests on the integrity of that backing. Logistics is not a back-office function for these platforms. It is the foundation.
India's digital gold market has grown rapidly. Customers can buy gold for as little as Re. 1 on their phone, accumulate holdings over months, and redeem them as coins, bars, or jewellery whenever they choose. Behind every one of these transactions is a chain of physical custody — metal procured from an LBMA-accredited refinery, stored in a secure vault, periodically reconciled against the platform's digital ledger, and dispatched to customers across 600+ cities when redemption is requested.
This supply chain has unique demands. Every vault holding must match every digital transaction, to the gram, at all times. Inter-vault transfers must be documented and insured. Customer redemptions — often for small quantities, delivered to home addresses in tier-2 and tier-3 cities — must be secure, insured, and trackable from vault to doorstep. A single mismatch, a single missed delivery, a single unreconciled movement can damage the platform's credibility with customers and regulators alike.
"A digital gold platform is only as good as the physical backing behind it. The vault, the reconciliation, and the redemption delivery are not operational details — they are the product."
At BVC, we support digital gold platforms with the full physical layer — high-security vault storage in 60+ cities, real-time inventory reconciliation, inter-vault transfers, and insured last-mile delivery for customer redemptions across 600+ Indian cities and 130+ countries. We understand that for your customers, the experience of redeeming a gram of gold they bought online is the moment your platform becomes real.
Who We Serve — 01
Fintech and wealth apps offering online gold and silver purchases — where every digital gram sold must be backed by real, vaulted metal under documented custody.
Who We Serve — 02
Broking apps, neo-banks, and wealth platforms integrating digital gold as a product — needing vault infrastructure, reconciliation, and redemption fulfilment handled end-to-end.
Who We Serve — 03
Coin and bar manufacturers, trustee companies, and fulfilment operators supporting digital gold platforms for customer redemption in physical form.
The Fulfilment Chain
From the refinery to the customer's hand, every stage of a digital gold platform's physical fulfilment needs documented, insured, reconciled logistics. BVC manages the full chain.
Refinery / Mint
Source metal
BVC Vault
Custody storage
Digital Ledger
Platform reconciliation
Inter-vault transfer
Distribution
Customer redemption
Last-mile delivery
BVC holds the physical metal that backs your platform, reconciles inventory to your digital ledger, moves stock between vault locations on demand, and delivers redemptions to customers across India.
Approach Comparison
Digital gold platforms have operational requirements that generic logistics and storage providers are not set up to meet. Here is what typically goes wrong — and what BVC does instead.
A digital gold platform stores metal in a third-party vault that reconciles inventory on a monthly cycle. Between cycles, the platform cannot confirm that its digital holdings match the physical metal. A month-end audit reveals a gap — but nobody can say when the drift started or what caused it. Customer trust erodes.
BVC reconciles physical vault holdings against the platform's digital ledger in real time, with records available through our portal. Every purchase, every redemption, every inter-vault movement updates the inventory view. The platform's digital-to-physical match is visible — not discovered at audit.
A customer redeems 10 grams of gold on a digital platform and asks for home delivery in a tier-3 city. The platform's generic courier partner treats it as a standard parcel — no insured valuation, no tamper-evident packaging, no proof-of-delivery photo of the recipient. The coin arrives damaged. The platform cannot prove what condition it left the vault in.
Every redemption dispatch from a BVC vault is insured at the current market value, packed in tamper-evident sealed packaging, tracked in real time to the customer's address, and handed over with a signed receipt and proof of delivery. Condition is verified at dispatch and at delivery.
A digital platform sees a redemption spike in South India before a festival. The stock of coins in their South India fulfilment vault runs low. The platform needs to move inventory from the North vault — but their logistics provider quotes a 5-day turnaround for a secure inter-city bullion transfer. Redemption delivery SLAs break. Customer complaints rise.
BVC's vault network across 60+ cities supports fast, documented inter-vault transfer. Stock rebalancing between vaults happens on dedicated secure runs, not on general schedules — so regional redemption demand can be served from the nearest vault without SLA breaches.
The platform's trustee or auditor asks for a chain-of-custody record for a specific bar held in the vault — showing its origin, inter-vault movements, and current location. The vault provider gives them a spreadsheet that was last updated weeks ago. The trustee is not satisfied. The platform's credibility with its trustee is shaken.
Every bar or coin held in a BVC vault carries a complete, digital chain-of-custody record from the moment it entered the vault — refinery origin, serial number, weight, inter-vault movements, and current location. Trustees and auditors receive records that are complete, current, and cleanly structured for financial audit.
A digital platform promises nationwide redemption delivery but its vault and logistics setup can only service metro cities. Customers in smaller cities either cannot redeem, or wait 10+ days for delivery. The platform loses trust with exactly the customer segment that drives growth — first-time digital gold buyers in tier-2 and tier-3 India.
BVC operates across 600+ cities in India with established secure delivery networks reaching tier-2 and tier-3 locations. Digital gold platforms using BVC for redemption delivery can confidently promise nationwide coverage.
How It Works
Click each step to understand what BVC does at that stage of a digital gold platform's physical fulfilment.
When a digital gold platform procures metal from a refinery, BVC receives the consignment into a designated high-security vault. Every bar and coin is counted, weighed, and matched against the refinery's dispatch note and purity certificates before it enters the vault inventory.
Each item is logged against the platform's holding account in BVC's vault management system — serial number, weight, purity, refinery origin, and vault location — creating the initial custody record that the platform's digital ledger will reconcile against.
When a digital gold platform procures metal from a refinery, BVC receives the consignment into a designated high-security vault. Every bar and coin is counted, weighed, and matched against the refinery's dispatch note and purity certificates before it enters the vault inventory.
Each item is logged against the platform's holding account in BVC's vault management system — serial number, weight, purity, refinery origin, and vault location — creating the initial custody record that the platform's digital ledger will reconcile against.
What Happens At Vault Intake
What BVC Brings
Understand what each capability means for a digital gold platform managing physical fulfilment at scale.
01.
Maximum-security storage for platform-scale gold and silver holdings.
BVC's vault facilities provide maximum-security storage for large volumes of physical gold and silver — with continuous monitoring, full insurance, and audit-ready inventory records aligned to your digital platform's holdings. Access to vault storage in 60+ cities supports distributed fulfilment strategies.
02.
Physical holdings matched to digital ledger — continuously.
Complete, real-time inventory visibility across all vault locations — with regular reconciliation to ensure your physical gold holdings always match your digital transaction records. Trustees, auditors, and internal teams can review the match directly, without waiting for a monthly cycle.
03.
Fast, documented rebalancing across the vault network.
Fast, documented transfer of physical gold between BVC vault locations — enabling your platform to manage distribution requirements and redemption demand without operational delays. Every transfer is insured, GPS-tracked, and reflected in real-time inventory location records.
Indian Regulatory & Operational Context
These are the rules, standards, and operational realities that shape how physical gold is stored, moved, and delivered for digital gold platforms in India.
SEBI's 2021 advisory restricts registered investment advisers and stock brokers from distributing digital gold, while separate frameworks like the Electronic Gold Receipt (EGR) regime operate on recognised exchanges. Digital gold platforms operating outside SEBI's direct scope rely heavily on trustee oversight — making transparent vault and custody records essential to the trustee's assurance role.
Most digital gold platforms in India operate with an independent trustee that certifies the physical gold held against digital holdings. The trustee relies on the vault provider's records and reconciliation statements to confirm the 1:1 backing. BVC's vault and reconciliation records are structured to support trustee review and certification workflows.
Physical gold and silver attract GST on transaction value. When a customer redeems digital gold as a physical coin or bar, GST applies to the redemption delivery at the current IBJA-benchmarked market rate. Redemption documentation from BVC reflects the correct GST valuation at the day's IBJA rate — supporting compliant customer invoicing.
Inter-state redemption dispatches above Rs. 50,000 require an e-way bill. Several states have notified e-way bill requirements for intra-state precious metals movement above Rs. 2 lakh under CGST Rule 138F. BVC tracks state-level notifications and generates the correct e-way bill for every redemption dispatch where required.
India Bullion and Jewellers Association (IBJA) rates are the benchmark for gold and silver transactions in India. Redemption insurance valuations, GST invoices, and customer-facing settlement records all reference IBJA rates. BVC uses IBJA benchmarks for every insured dispatch and reconciliation record — keeping valuations aligned across the platform's compliance and audit requirements.
India's accredited refineries produce gold and silver bars and coins used by many digital gold platforms as the backing metal. BVC's vault intake verifies LBMA certification on every bar received — so the platform's backing metal meets the international purity standard that underpins customer trust.
Our Industries
End-to-end logistics for physical gold and silver for banks and fintech distributors — store, move, pack, and deliver bullion with control and clear records.
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Moving gold and silver coins and bars from mints and refineries to banks, bullion dealers, and retail across India — with full visibility and control.
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Secure bullion distribution for retail dealers, banks, corporate buyers, and institutional investors across India — safely, clearly, and on time.
View More...Everything you need to know about running the physical layer of a digital gold platform with BVC. Can't find your answer? Reach out and our team will help.
Ask Your QuestionBVC manages the physical fulfilment layer for digital gold platforms — including vault storage, inventory reconciliation, inter-vault transfers, and insured redemption delivery across India.
We work with digital gold platforms, wealth apps, and fulfilment partners moving gold and silver across India and internationally — with vault infrastructure, reconciliation, and redemption delivery handled end-to-end.
