Customer Success Executive
BVC Logistics · Dubai
About the role
- Title
- Customer Success Executive
- Department
- Commercial
- Location
- Dubai, United Arab Emirates
- Schedule
- Full-time · Hybrid
Be the day-to-day partner for BVC's Gulf jewellery and bullion clients — shipment visibility, issue resolution and growing accounts across the India–UAE corridor.
About BVC Logistics
BVC Logistics is India's most trusted secure logistics partner for gems, jewellery, bullion and fine art — a 60-year legacy, 82 offices across India and 79 worldwide through the BVC Brink's network, reaching 12,000+ Indian pincodes and 130+ countries. We move, vault, clear and deliver the world's most valuable goods for 30,000+ businesses across the diamond and jewellery value chain.
What you will do
- Manage a portfolio of jewellery, bullion and exhibition clients shipping between India and the UAE
- Provide proactive shipment updates, customs status and documentation support
- Resolve service issues quickly with operations and customs teams in both countries
- Identify upsell opportunities: vaulting, exhibitions, digital-gold fulfilment
- Prepare account reviews and service reports
Qualifications
- 3+ years in customer success or key account management, ideally logistics or jewellery trade
- Understanding of international freight, customs and insurance basics
- Excellent written and spoken English; Hindi or Arabic a plus
- Based in Dubai or willing to relocate; UAE experience preferred
What we offer
- Health insurance
- Provident fund & gratuity
- Performance incentives
- Paid leave
- Training & certifications
Other duties
This description outlines the main responsibilities of the role and is not an exhaustive list. Duties may change as the business evolves. By applying you consent to BVC Logistics processing your personal information for recruitment purposes, as described in our Privacy Policy.